Equipment Servicing

Let us take care of your equipment

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You rely on your equipment…

After many years of servicing scuba and commercial diving equipment, we have found a large variation of repair and service quality throughout Australia. We have compiled a list of 10 things you should be aware of when having your equipment serviced.

1. Who does our servicing?

All service repairs are carried out by our qualified Factory trained Scuba and Breathing Apparatus Technicians. If you have any questions before or after a service please feel free to speak with Richard or Matt.

2. How long will the service take?

We will complete the service or repair on your equipment within 5 working days of receiving it. Exceptions will be the age of your equipment and the availability of parts. We will then advise you of your options. Emergency and urgent repairs may attract a surcharge.

3. What work is performed in a standard service?

Detailed analysis of equipment takes place, therefore all service work, overhauls and repairs feature the following:

  • Complete dismantling
  • Ultrasonic cleaning
  • All parts are individually inspected for corrosion, rust, damage or abnormal wear
  • Parts are replaced, if worn, with high quality genuine parts
  • High pressure and low pressure seats are replaced in line with the manufacturer’s recommendations
  • Lubricated, assembled, adjusted and tested to manufacturer’s specifications
  • Final quality control tests (see below)
  • 90 day guarantee of workmanship

4. Quality assurance control

The service technician will perform a quality assurance final check. Details of the checking procedure are on the back of the service report. These areas include:

  • Water leaks
  • Air leaks
  • Line pressure
  • Inhalation and exhalation efforts
  • Mouth piece
  • Acceptable purge
  • Hoses are secured
  • Yoke or DIN bolt secured
  • Computer battery check (if fitted)
  • Pressure gauge calibration check
  • Condition of hoses

5. Low pressure seats

Low pressure seats “bed in” may change slightly after a few dives. This may cause the second stage to “run on” or “free flow”. Return the regulator for a free check and we will readjust the line pressure, plus readjust the second stages. This is a routine adjustment.

6. Which brand of equipment can we service?

We are authorised to service and repair any Scuba equipment that is commercially available. Please call us with any queries you may have about your equipment.

7. Service repair price list

A copy of our current servicing price list is below. Our prices are very competitive and come with a 90-day service guarantee. GST is included:

  • Regulator service (first stage, second stages, inflator hose and gauge/console) – $95 (plus parts),  $125 (parts for life)
    Includes: Disassemble, inspect and ultrasonic clean; replace worn or damaged parts. Assemble and test to manufacturer’s specifications.
  • BCD service – $60 (plus parts)
    Leak and pressure test, service inflator and over pressure valves; check tank cam band
  • BCD and Alternate Air Source – $95 (plus parts)
  • Tank Hydrostatic test, Valve service and Air Fill – $65
    Replace static and dynamic o-rings; leak test valve and burst disk and fill tank.
  • Hydrostatic test and Air Fill – $55
  • O2 Cylinder clean and Valve – $50
  • Cylinder Valve service – $20 (plus parts)

8. Manufacturer’s “free parts” warranty scheme

Different manufacturers have different policies on parts that are covered. We suggest you read the small print before purchasing your equipment. Most manufacturers using this system limit the warranty to the original owner and stipulate that it is serviced every year by an authorised service centre. Keeping your warranty papers/cards, original purchase docket and all paperwork of service work completed is a good idea.

“Labour is not covered under warranty” and there is a small postal charge to cover sending the parts to and from the manufacturers. If you feel your equipment is covered under warranty, please return all relevant paperwork along with your equipment before any service work is commenced. We will follow through with the manufacturer from there.

9. How often should Scuba gear be serviced?

Regulators and BCDs should be services and inspected annually, even if not used. O-rings and hoses can perish. High-pressure seats wear when you use regulators and most low-pressure seats wear when not in use. This means that all parts will need to be dismantled, inspected for abnormal wear, ultrasonically cleaned or replaced if necessary, lubricated and then reassembled and tested. All regulators are tuned to factory specifications for optimum performance.

10. Service Report sheet

You will receive a current copy of our service report sheet for all service and repair work performed by our Service Technicians. We keep a copy on file for our reference. We invite you to discuss any comments, which you will find on the service sheet, which you are unsure of. If you are happy – we are happy!

Did you know…?

Cylinder valves are not serviced in the annual cylinder hydrostatic inspection and usually needs servicing about every two years. If you use your equipment often (approx. 100 dives per year), you may want to have to have it serviced every 12 months.

After the reading the information above we ask you to compare this with the Scuba service you are receiving at the moment. If you feel you are not being looked after, please do not hesitate to give us a call! We will be happy to answer any questions you may have.