Terms and Conditions

pygmy-sea-horse-long

We offer a 14-day money-back guarantee

If for any reason you are not satisfied with the product you bought from us you can return it for a full refund excluding any shipping charges we have paid. All original packaging and literature must accompany returned products and all products must be returned in new unused condition within 14 days of purchase. Returns must contain a copy of our invoice for the goods and must be returned to us by Registered Mail. Shipping charges are not refundable.

Warranties:

All products we supply are covered by a full Manufacturer’s warranty. Warranty returns must simply contain a copy of our invoice for the goods and must be returned to us in person or by Registered Mail. Warranty returns for Scuba regulators, octopus and BCDs must also contain copies of annual service invoices.

Invoices and Taxes:

Tax invoices itemising GST will be sent with all products.

Freight Policy:

The minimum freight cost with Australian Post is $15. Additional costs will occur for oversized or multiple items. We ship 5 days a week, Monday to Friday, therefore all orders placed after 9:00 AM WST on Fridays may not ship until the following Monday.

We usually use one of the following freight options:

  • Australia Post
  • Fastway Courier