Frequently Asked Questions

For our online store

Shipping

All shipping is a flat rate of $15. We will notify you once your item has left our store in Manly.

We usually use one of the following freight options: Australia Post or Fastway Courier.

For all items we ship with Australia Post and will provide you with a tracking number to check on the status of your item.

We offer a 14-day money-back guarantee

If for any reason you are not satisfied with the product you bought from us you can return it for a full refund excluding any shipping charges we have paid. All original packaging and literature must accompany returned products and all products must be returned in new unused condition within 30 days of purchase. Returns must contain a copy of our invoice for the goods.

All products we supply are covered by a full Manufacturer’s warranty. Warranty returns must simply contain a copy of our invoice for the goods and must be returned to us in person or by Registered Mail. Warranty returns for Scuba regulators, octopus and BCDs must also contain copies of annual service invoices.